Tiavllya is committed to providing the most fashionable, innovative and perfect products to our customers. However, if the product ordered does not meet your expectations or arrives damaged, you can initiate the return process.
Tiavllya's flexible return policy allows customers to return/exchange products within a maximum of 30 days from the date of product delivery.
Before initiating returns, please ensure the product is unworn and has all tags attached. Our returns processing team will inspect the item prior to approval. (Damage caused by customers, or used products will not be returned)
How do I exchange an item?
You can exchange unworn, unwashed and unaltered items purchased from Tiavllya. (from the date your order was delivered) You have 30 days to send the itemback to your original method of payment.
How do I return an item?
The customer will be responsible for shipping the item back to our warehouse for an exchange. From the date your order was delivered) you have 30 days to send the item back to your original method of payment.
A trackable shipping service is recommended for returns and exchanges.
How to cancel an order?
As long as the product has not been shipped, canceling the order is acceptable (please contact our backstage customer in time if you need to do this). However,once the product has been dispatched, the customer must receive the product inorder to initiate the return process. Those who refuse to accept the package will not be refunded.
- About Custom Made Products: Custom made items and custom suits are non-returnable and non-refundable.
- Regarding Shipping: No refunds or adjustments will be made for any original shipping and/or handling charges.
- About Color: Due to the difference in screen resolution, some people may see the color of the product slightly different.
Contact us/Email
Please feel free to contact Tiavllya team for returns/exchanges.
Email： tiavllya2023@gmail.com